In recent years the business services sector (BPO operations and BSC) has become a flagship industry in Central and Eastern Europe with its 10-12% annual growth rate. This growth is based on the expansion of current services as well as on migrating more complex, high value added services into the centres. Hungary, with its dynamic growth as well as economic and political stability, has been attracting significant numbers of investors in the field of the BSC and the BPO markets. The skills and competencies of the local talent pool contribute significantly to the expansion of the Hungarian centres. The scale of employment, the language skills and the broadening scope of business activities of BSCs and BPOs demonstrate the success of the industry and help to strengthen the country’s position for future expansion plans. In order to fully examine and outline the current trends and tendencies of the business services sector, the Hungarian Investment Promotion Agency and the Hungarian Service & Outsourcing Association have conducted the Business Services Hungary 2018 Survey. In this survey we examine how suitable Hungary is as a location for BSC or BPO operations. Our goal was to provide a comprehensive overview of the Hungarian BSC market in respect to industry trends, HR & education, location and technology.
Over the last decade, the Business Services Sector has become one of the fastest growing sectors of the Hungarian economy, attracting a high level of investment into the country. The importance of the sector is shown by the fact that the more than 50,000 employees of the 110 companies operating on the Hungarian market provided 1.2% of Hungarian GDP and 1.6% of the entire Hungarian exports, while 1.1% of all employees work here. Based on the experiences of the last ten years, the Business Services Sector is one of the few sectors that has shown steady growth in both crisis and booming periods of the economy. This development continued during the last twelve months, and based on the expectations of the market players, will continue in the future as well.